The small print
These terms apply to all services provided by Built With Irons Ltd: in-person coaching, 1-2-1 online coaching, group online coaching, the 6-Week Rugby Ready Programme, individual digital guides, the 7-Day Challenge, and the free resources available on this website and in the members area. By booking a session, buying a guide or programme, or using our resources, you agree to these terms.
Current pricing (correct as of the last-updated date above; see the website for the live price): In-person coaching £50 per session (10% off for 10+ sessions), or as a group: £30pp for groups of 3+, £25pp for groups of 4+; 1-2-1 online coaching £150/month rolling; Group online coaching £100/month rolling; the 6-Week Rugby Ready Programme (self-guided digital programme) £59.99 one-off; individual guides £9.99 each.
All payments on this site are processed securely by Stripe; we never see or store your card details. Guides and the 6-Week Programme are paid in full at checkout. Coaching is invoiced or billed as set out in section 3 and 4. Prices are shown in GBP and include any applicable VAT.
Strength and conditioning training is physically demanding. By taking part you confirm that you are in good health and, where you have any medical condition, injury or doubt, that you have consulted your GP or a qualified medical professional before starting. You must tell us about any injuries, conditions or medications that could affect your training, and keep us updated if anything changes. All training, whether coached in person, delivered online or taken from our free resources, is undertaken at your own risk, and you are responsible for training within your own limits, using safe equipment and sensible spaces.
Coached sessions are booked in advance directly with us or via our booking link. If you need to cancel or rearrange a 1-2-1 or group session, please give at least 24 hours' notice. Sessions cancelled with less than 24 hours' notice, or missed without notice, may be charged in full. If we ever need to cancel a session, we'll rearrange it or credit you, your choice.
Online coaching is billed in advance on a rolling monthly basis. You can cancel at any time by emailing us before your next billing date; coaching then continues until the end of the period you've paid for. We don't tie you into long contracts. If the coaching isn't working for you, we'd rather fix it or part ways properly.
Your legal cooling-off right. When you buy a service or programme from us online, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. If you cancel within 14 days of purchase and your coaching or programme hasn't started yet, you'll get a full refund. If you ask us to start within the 14 days (for example your programme or coaching begins straight away), you agree we may begin immediately, and if you then cancel within the cooling-off period we'll refund you minus a fair amount for the coaching already delivered.
Digital products: individual guides (£9.99) and the 6-Week Rugby Ready Programme (£59.99). These are digital content delivered instantly. By completing checkout you ask us to provide the content straight away and agree to waive the 14-day cooling-off period once access is delivered, so we can't normally refund a digital product once it's been downloaded or accessed. If a file is faulty, corrupted or not as described, contact us and we'll fix it, replace it or refund it in full.
Monthly online coaching. Payments already made for past coaching periods are not refundable, but you can cancel future billing at any time as set out in section 5.
Session packs. Unused sessions in a pre-paid block are refundable on a pro-rata basis within 14 days of purchase; after that, unused sessions can be transferred (to a later date or, at our discretion, to a teammate) but are not normally refunded, except where we cancel or you can't continue for medical reasons (a doctor's note may be requested; in that case we'll refund unused sessions in full).
How to ask. Email edirons@builtwithirons.com with your name and order details. Approved refunds go back to your original payment method within 14 days. Nothing in this policy affects your statutory rights.
The free guides, and any guides or the 6-Week Programme you buy, are for your personal use only. Please don't republish, resell or share them, and don't share the members-area password outside the club, that's the deal that keeps the free resources free and the paid guides fairly priced. All content, programmes and branding remain the intellectual property of Built With Irons Ltd.
We coach hard and we coach honestly, but no coach can guarantee specific results, outcomes depend on your consistency, effort, sleep, nutrition and life. Nothing on this site is medical advice; for medical concerns, see a medical professional.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything else that cannot be limited by law. Beyond that, we are not liable for indirect or consequential losses, and our total liability in connection with any service is limited to the amount you paid us for that service.
We may update these terms from time to time; the current version will always be on this page. If any part of these terms is found unenforceable, the rest still applies. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
See also: Privacy Policy
